iCare Support Services in Sydney | Personalized Disability Support
What is icare?
icare (Insurance and Care NSW) is the NSW Government scheme that provides support to people who have been injured at work or in a motor accident. icare manages workers compensation insurance across NSW and funds a range of support services to help injured workers recover, regain independence and return to work where possible.Flexa Care is an approved icare support provider operating across Western Sydney. We work directly with injured workers and their case managers to deliver in-home and community-based support tailored to each person’s recovery goals.
Who Qualifies for icare Support?
You may be eligible for icare-funded support if you have:• Been injured at work and have an accepted workers compensation claim in NSW• Been injured in a motor accident in NSW• A work-related injury or illness that impacts your ability to perform daily tasks• Been assessed by your case manager or insurer as requiring in-home or community supportSupport is funded through your icare claim — you do not pay out of pocket for approved services. Your case manager or insurer coordinates the funding and referral process.
The icare Support Process
Step 1 — Injury and ClaimYour employer or insurer lodges your workers compensation claim with icare. Once your claim is accepted, you become eligible for funded support services.Step 2 — AssessmentYour case manager or treating team assesses your support needs and determines what in-home or community assistance you require during your recovery.Step 3 — Referral to Flexa CareYour case manager refers you to Flexa Care, or you can contact us directly on 0433 880 073. We will liaise with your case manager to confirm your approved supports.Step 4 — Support CommencesWe match you with an experienced support worker and commence services, typically within 48–72 hours of referral confirmation.
What Flexa Care Provides Under icare
- Personal Care — assistance with showering, grooming, dressing and hygiene during your recovery period• Domestic Assistance — help with cleaning, laundry, meal preparation and household tasks you cannot perform due to your injury• Community Access — support to attend medical appointments, therapy sessions and community activities• Transport Support — safe, reliable transport to medical appointments, rehabilitation and essential activities• Meal Preparation — nutritious meal preparation to support your recovery• Respite Support — short-term relief for family members providing unpaid careAll Flexa Care support workers are experienced, background-checked and trained in working with injured workers. We coordinate directly with your case manager to ensure services align with your approved supports and recovery plan.
icare FAQ
Do I need to pay for iCare support services?
No. Approved iCare support services are funded through your workers compensation claim. Your case manager will confirm what services are covered.
Can I choose my own iCare support provider?
In many cases yes. Speak with your case manager about your options. Flexa Care can accept referrals from case managers and insurers across NSW.
How do I get Flexa Care as my iCare provider?
Ask your case manager to refer you to Flexa Care, or contact us directly on
0433 880 073 and we will liaise with your case manager on your behalf.
What areas does Flexa Care service for iCare?
We service Western Sydney, South West Sydney and North West Sydney including Parramatta, Blacktown, Campbelltown, Liverpool, Penrith and surrounding suburbs.
How quickly can support start?
Once referral is confirmed with your case manager, we aim to commence support within 48–72 hours.
Call Flexa Care on 0433 880 073 or email support@flexacare.com.au.
We work with your case manager to make the process as smooth as possible.